Unable to log-in

Technical Support
10

Can you please let us know whether this issue is persisting?

We’ve made a few server-side changes.

11

Hi Sarno,

The issue still persist.Attached here is the log file.
output_log.txt (14.1 KB)

12

When you run the Launcher in the main Last Epoch folder, does it download something?

14

Open the Launcher then initializing,connecting then checking integrity then launch.After that log-in and stuck and display “Please Wait” forever…

15

Any update on the log-in issue?

16

I’ve responded to your e-mail with some further troubleshooting - if that doesn’t work, we will almost certainly need to ask you to try reinstalling the game as our next troubleshooting step.

17

Hi Sarno,

Followed the instruction on the e-mail.Created another account and purchase the game using coupon but still unable to log-in.Reinstalling the game also failed to log-in.By the way on your previous version (6.0.2),I can play the game with no issues at all.

18

Any update?

19

If you haven’t already, can you please try using an alphanumeric password?

20

Yes, I 'ved been using alphanumeric password combination on my old and new account.

21

Well, it seems that I need to wait for the beta and download it at Steam 'cause this alpha version is unplayable for me and every troubleshooting guide you suggest does’nt work.

22

Hi Sarno,

I try to reset my password to see if it will solve my log-in issues but I’m not receiving any e-mail notification for password reset.I have two account but either of the two can’t receive any e-mail.What is going on here?Something wrong with my accounts?

23

I’ve just tested with an e-mail account from the same provider and I am receiving e-mails from our website. Have you tried checking your Spam folder to see if the e-mail is there?

24

Hi Sarno,

Tried to reset password using only numeric character but still cannot log-in.I think there is something wrong with my account on your server side.

25

Apologies for the delay as we investigate this.

Our current troubleshooting involves making changes to the Windows Registry, so we’re going to test this with one or two people first and only roll this out if it’s consistently useful.

I don’t believe the issue is related to account information saved server-side. If it was, the other account you created previously and tested with would not have been likewise affected.

26

Hi Sarno,

FYI.The new account Ive’d created previously with the code you provided to purchase the game has the same log-in issue.

27

Yes; I’m aware.

But if the issue was caused by a server-side account issue, the other account would not have been. This is one of the reasons we do not believe it to be a server-side account issue.

29

Would you be interested in trying an experimental solution?

This would mean the erasure of save data, however it may resolve the problem for you. If you’re interested, I’ll shoot you an e-mail to arrange something. Sorry again for the delay.

30

Your game is in Beta phase now and my problem still persist.Can I get a refund and buy it in Steam instead.

31

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