We are building a game that we want to give new players a positive experience so that they convert into long term players. People who have 1000+ hours have pre-existing knowledge of the systems which skew their experience. We do take experience with our game and experience with the genre as a whole in to account when considering feedback from a player.
If a new player says “Skill A is so underpowered” - but we know that it’s the key to the top performing build on the ladder. So, while their feedback that it’s underpowered is “wrong”, the fact that a new player feels that it’s underpowered probably exposes a different problem. Maybe the skill is not intuitive to use or the thing that makes it strong is buried in some obscure combo that converts an element and ailment to be able to work together using several uniques on weird classes or something. Thus their feedback is very valuable to us.
This is one of many examples of valuable feedback from new players that experienced players typically don’t give.
I know this might not be what you want to hear but you were very disrespectful in that thread. I appreciate your feedback. I need you to be able to have a debate without resorting to name calling.
I do value your friend’s feedback that “it looks like a mess”. Maybe he saw old media and we need to do a better job at updating the versions of things that are out in the wild. Maybe he didn’t like a specific thing he saw that put him off it immediately. Getting more information about what put him off would be even more helpful.
Edit: Also, I never said all feedback has the same value.