Help! Can't login!

Technical Support
1

Just recently downloaded the game. I can’t seem to login, the message is:

An error occurred when logging in.

I have followed the suggestions at the link suggested. I am entering the proper email and password according to the info I provided to create my account here. Please help! Can’t wait to try this!

2

Hi Tiagodias, sorry you’re having issues logging in. We’ll do our best to fix it for you.

  • Are you using the same login credentials for the forum as the game?
  • Which error code are you getting? (It should look something like [LE-04] but with a different number probably.)
3

Thanks Mike, yes same credentials. No actual error, just the message as stated above :frowning:

4

Which version of the game are you playing on? I think it’s probably struggling because it’s not up to date. That error message is from an old version of the game.

5

I’ve just noticed that your account doesn’t have beta access. Which platform did you purchase the game on? Steam or our website.

6

I found the problem. I wasn’t aware this was a pay beta, I will go ahead and delete now =/ My apologies. I had seen some great reviews regarding this game by respectable members of this community. Anyhow, I can’t afford to pay to beta test. Thanks anyhow, I suppose I shall return if this blows up as expected. Thank you for taking the time. Stay safe! Much love and keep up the great work :100:

7

Ahh, that makes sense now. I hope to see you back down the road. Have a good one :smile:

8

I am Canadian too! lol sorry there is always a sense of pride in finding others!

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