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On open, my screen is in a letterbox

1440p screen. Game opens every time at correct 16x9 resolution, then after a second or so it turns to a 4x3 aspect ratio with black bars on the sides.

I need to change the resolution, then change it back in order to get the correct aspect ratio.

output_log.txt (5.8 KB)

edit: https://youtu.be/nAJmE4tlJ6w

Sorry about this, we’re investigating it at the moment.

Here’s my ini file if that helps.

; Master Quality [ Ultra VeryHigh High Medium Low VeryLow]
MasterQuality = VeryLow
; Shadow Quality [ Ultra VeryHigh High Medium Low VeryLow]
ShadowQuality = VeryLow
; Texture Quality [ Ultra VeryHigh High Medium Low VeryLow]
TextureQuality = VeryLow
; Reflections [ Ultra VeryHigh High Medium Low VeryLow]
Reflections = VeryLow
; Ambient Occlusion [ Ultra VeryHigh High Medium Low VeryLow]
HBAO Quality = VeryLow
; Grass Density [ Off Low Full]
GrassDensity = Off
; Volumetric Lighting [ Ultra VeryHigh High Medium Low VeryLow]
SetHX = VeryLow
; Shadows Distance [ Ultra VeryHigh High Medium Low VeryLow]
ShadowDistance = VeryLow
; Advanced Grass []
AdvancedGrass = true
; Player Light []
PlayerLights = true
; Bloom Dirt []
BloomDirt = true
; Color Grading []
colorGradingLayer = true
; Depth of Field []
DepthOfFieldLayer = true
; Motion Blur []
MotionBlurLayer = true
; Chromatic Aberration []
ChromaticAberrationLayer = true
; Vignette []
VignetteLayer = true
; Grain []
GrainLayer = true
; bloom []
bloomLayer = true
; vertical Sync [ On Half Off]
vertical Sync = Off
; Antialiasing [ FXAA SMAA OFF]
antialiasingMode = SMAA
; Brightness [ VeryBright Bright Medium Low VeryLow]
ColorGradingIntensity = Medium
; Vegetation System [ Ultra VeryHigh High Medium Low VeryLow]
VegSystem = VeryLow
; Contact Shadows [ Ultra VeryHigh High Medium Low VeryLow]
ContactShadows = VeryLow
; Player Shadows [ Cast Shadows No Shadows]
PlayerShadows = No Shadows
; Memory Allocation [GPU] [ 0 8196 4098 2048 1024 512]
MemoryAllocation = 8196
; Terrain Quality [ Ultra VeryHigh High Medium Low VeryLow]
TerrainQuality = VeryLow
; Render Mode [ Deffered Forward VertexLit]
CameraRenderMode = VertexLit
; ScreenSpaceReflections [ Ultra VeryHigh High Medium Low VeryLow]
ScreenSpaceReflections = VeryLow
; Screen Resolution 640x480 2560x1440
ResolutionHeight = 1440
; Screen Resolution 640x480 2560x1440
ResolutionWidth = 2560
; Screen Resolution [ 640x480 720x480 720x576 800x600 1024x768 1152x864 1280x720 1280x768 1280x800 1280x960 1280x1024 1360x768 1366x768 1600x900 1600x1024 1600x1200 1680x1050 1920x1080 1920x1200 1920x1440 2560x1440]
FakeResolution = 2560x1440
; Display Mode [ ExclusiveFullScreen MaximizedWindow Windowed]
ScreenMode = MaximizedWindow
; Realtime Reflections []
RealtimeReflections = true

Also experiencing the same issue.

It appears to change to 1920x1440 as soon as it’s opened.

When I sign in and go to the character selection screen I hit “Settings” -> “Graphics”; under resolution the 2560x1440 resolution is shown. I select 1920x1440. Nothing changes (still letter box). I then select 2560x1440 and it’s widescreen again and everything looks great!

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