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No steam key


#1

I paid for the $35 pack on kickstarter and for some reason it doesnt show that in my last epoch account and is trying to make me buy the game again. i linked my steam account as well and that also showed that i didnt have a steam key either.


assigned Sarno #2

#3

Hi there,

Can I ask whether you submitted the KickStarter Reward Survey?

If you have done so, would you know approximately when this would have happened?


#4

i did. on April 26th according to my kickstarter.


#5

Ah, we wouldn’t have still had the process automated by then.

Unfortunately I’m not able to help right this instant due to ongoing maitenance, but that should be finishing up soon - I’ll post again in about 20 minutes once I’ve done this manually for you.


#6

thank you so much sorry for missing the deadline i had intermittent computer access at that point in time.


#7

No problem at all. :slight_smile:

We had the account linking automated for a while, but it was heavier on our servers than what we were entirely happy with, so after a few months we moved it over to a manual process.


#8

You should now be able to download the game and claim a Steam key. You should also now have your forum badge. It may take a short while for your in-game MTX to become available.

Thank you for supporting us on KickStarter!


#9

thanks a lot!


#10

Happy to be of assistance. :slight_smile:


closed #11

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