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[Megathread] Alpha Technical Support issues


#1

Greetings Travelers!

 
Due to a number of long-standing bugs, and consistent critical feedback regarding our forum, we are now looking at moving to an alternative forum package. While we did discuss attempting to make the transition in time for the launch of our alpha, we ultimately decided that it would be best to focus on one thing at a time. After watching how the initial alpha release unfolds, we’ll be making an improved forum our next priority.

 
We’re confident that our new forum will be worth the wait. Until then, please feel free to continue to post on this forum. While we’re hoping to migrate existing posts across, these megathreads will help to consolidate recent posts on this forum if the migration is unsuccessful. We’re also aware of a bug affecting the ability of a minority of people to create new threads, and these megathreads help to workaround that until the switch.

 
As always, thank you for your passion for Last Epoch. While we’re not yet ready to announce the forum solution we’ve been looking at, please believe me when I say that it is a much more modern and has many additional features compared to our current forum.


#2

The launcher is stuck 50% downloaded, has been frozen for last one hour. What to do?


#3

had same prob - stuck at 50%. canceled process and ran again as Administrator. Worked.


#4

Hi Grimnok,

 
Our typical advice would be to restart the launcher. It will remember the progress it has made and continue from where it left off. We’re very sorry about this and looking into a solution.


#5

Unfortunately that’s not the case for me. I tried downloading it twice, both times as admin. First time it stopped at 44.something%, second time at even less. Interesting is though, that both times I let it run some more time and in the end I have a torrent file in the app folder of the launcher, about 3gigs of size. It looks as if I actually downloaded the whole game but the launcher got stuck at some point not tracking the progress anymore and not handling the downloaded files appropriately for installing.

Don’t know what to do at this point, still stuck with the torrent files lying around but no installed game. Any advice appreciated :grin:.


#6

I had the same problem. Launcher was stuck four times during download. But as Sarno said, restarting it helped and I am now able to play the Alpha.


#7

[quote quote=9940]Unfortunately that’s not the case for me. I tried downloading it twice, both times as admin. First time it stopped at 44.something%, second time at even less. Interesting is though, that both times I let it run some more time and in the end I have a torrent file in the app folder of the launcher, about 3gigs of size. It looks as if I actually downloaded the whole game but the launcher got stuck at some point not tracking the progress anymore and not handling the downloaded files appropriately for installing.

Don’t know what to do at this point, still stuck with the torrent files lying around but no installed game. Any advice appreciated :grin:.[/quote]
I’m very sorry about this!

 
I take it you’re on Windows? This could be caused by an anti-virus program or firewall interfering.

 
It’s possible that this support article would help;

 
[color color=#999999]https://lastepochgame.com/support/article/adding-last-epoch-to-your-anti-viruss-list-of-exceptions-exclusions/[/color]


#8

Thanks for the reply! Yes, I’m on Windows 10, forgot to mention. I’m gonna try disabling my AV and some other stuff when I get home, hope it’ll work.


#9

https://imgur.com/a/9ViOQd8 get this every time i try to login. Comes up even if I type the wrong password.


#10

I’m getting the exact same error when trying to login

Here’s my output log:
https://pastebin.com/MkBvzZEF

And my dxdiag:
https://pastebin.com/2nca3yb6


#11

I’m going to send you a Private Message about this.

 
(You can access these from the top-right corner of the page, and from your profile.)

 

[quote quote=10022]I’m getting the exact same error when trying to login

Here’s my output log:

https://pastebin.com/MkBvzZEF

And my dxdiag:

https://pastebin.com/2nca3yb6[/quote]
This is typically associated with providing incorrect log in information.


#12

the same here


#13

[quote quote=10112]

Krugo wrote:
https://imgur.com/a/9ViOQd8 get this every time i try to login. Comes up even if I type the wrong password.
the same here[/quote]

me as well


#14

Elder Supporter and don’t even have the link to download the launcher, contacted support by email as well.


#15

I am having the same issue as Zifnab. I have verified my username/password. I even updated it as well, just to be sure.


#16

Could you please send me a screenshot of that?

 
You’re welcome to do so in a Private Message if you’d be more comfortable doing so.


#17

Ignore this post


#18