Login stuck when switching characters often?

[Roivaskrad]

Operating System:
Windows 10

Detailed description:
I was cleaning/deleting some characters from before the 0.60 patch and in doing so I had to logout/login repeated to switch between them; I was saving some of the gear and taking note of the builds I had already tried. I’m sure this will clear up as I’m going to just take a break, but currently when I try to login it just sits at the login screen (which displays “Please Wait”) for over 5 minutes. I haven’t let it continue longer than that as I would assume any login attempts are timed out by that point anyway.

What were you doing at the time?
Logging in and logging out several times within a few minutes.

How consistently does this happen?
Since this started, it is happening ever time i attempt to login. Going to take a break for a while and hopefully this gets cleared up. – fingers crossed –

[Sarno]

Apologies for the inconvenience!

We recently made changes to how our backend handles user authentication, and there’s been a few bugs that we’re attempting to better understand so that we can resolve them.

When you get a chance, please try;

• Using your account name instead of your e-mail address
• Changing the password associated with your account

[Roivaskrad]

I was able to login after taking a break. Could really use a ‘Logout out to Character Select’ option so this isn’t an issue.

[Sarno]

That is something we’ve been working on internally.

It’ll need to be extensively QA’d before we can release it, however.