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Launcher error

An Unknown Error Has Occured, would you like to retry?
i get this message when i try to launch client
i just installed the game.

Hi there,

If right-clicking on it and selecting Run as Administrator doesn’t work, there’s two files we’ll need to see to be able to help. Here’s a guide showing where they can be found;

https://support.lastepochgame.com/article/108-the-launchers-log-files

########## 周二 4月 30 19:34:34 2019 - Log start
[INFO] 周二 4月 30 19:34:34 2019 - Successful lock on “.lock”
[INFO] 周二 4月 30 19:34:34 2019 - Updating the patcher
[INFO] 周二 4月 30 19:34:34 2019 - Getting the latest app version for app “7bc4f49fcabe004069788293d85d5e56”
[INFO] 周二 4月 30 19:34:34 2019 - Executing GET “1/apps/7bc4f49fcabe004069788293d85d5e56/versions/latest/id”
[INFO] 周二 4月 30 19:34:34 2019 - Downloading from “https://api2.patchkit.net/1/apps/7bc4f49fcabe004069788293d85d5e56/versions/latest/id” with timeout 10000
[INFO] 周二 4月 30 19:34:44 2019 - Checking whether patcher is installed.
[INFO] 周二 4月 30 19:34:44 2019 - Installation file doesn’t exists - “C:/Last Epoch/patcher/install_info”
[INFO] 周二 4月 30 19:34:44 2019 - Installation not found.
[INFO] 周二 4月 30 19:34:44 2019 - Getting the content summary for app “7bc4f49fcabe004069788293d85d5e56” version 15
[INFO] 周二 4月 30 19:34:44 2019 - Executing GET “1/apps/7bc4f49fcabe004069788293d85d5e56/versions/15/content_summary”
[INFO] 周二 4月 30 19:34:44 2019 - Downloading from “https://api2.patchkit.net/1/apps/7bc4f49fcabe004069788293d85d5e56/versions/15/content_summary” with timeout 10000
[INFO] 周二 4月 30 19:34:44 2019 - Getting the content urls for app “7bc4f49fcabe004069788293d85d5e56” version 15
[INFO] 周二 4月 30 19:34:44 2019 - Executing GET “1/apps/7bc4f49fcabe004069788293d85d5e56/versions/15/content_urls”
[INFO] 周二 4月 30 19:34:44 2019 - Downloading from “https://api2.patchkit.net/1/apps/7bc4f49fcabe004069788293d85d5e56/versions/15/content_urls” with timeout 10000
[WARNING] 周二 4月 30 19:34:55 2019 - Chunked download did not succeed
[INFO] 周二 4月 30 19:34:55 2019 - Unlocking the lock file.
[CRITICAL] 周二 4月 30 19:34:55 2019 - UpdateFailed: Failed to update
[INFO] 周二 4月 30 19:34:55 2019 - Asking the user to either retry or go into offline mode
[DEBUG] 周二 4月 30 19:34:55 2019 - Initializing path.
[DEBUG] 周二 4月 30 19:34:55 2019 - Path set to “C:/Last Epoch”
[INFO] 周二 4月 30 19:34:55 2019 - Checking whether patcher is installed.
[INFO] 周二 4月 30 19:34:55 2019 - Installation file doesn’t exists - “C:/Last Epoch/patcher/install_info”
[INFO] 周二 4月 30 19:34:55 2019 - Asking the user if Launcher should retry.
[INFO] 周二 4月 30 19:34:55 2019 - Asking if launcher should retry
[INFO] 周二 4月 30 19:39:22 2019 - Answer was true
[INFO] 周二 4月 30 19:39:22 2019 - The user decided to retry
[INFO] 周二 4月 30 19:39:22 2019 - Close window request.
[INFO] 周二 4月 30 19:39:22 2019 - Allowing the window to be closed.

########## 周二 4月 30 19:50:09 2019 - Log start
[INFO] 周二 4月 30 19:50:09 2019 - Successful lock on “.lock”
[INFO] 周二 4月 30 19:50:09 2019 - Updating the patcher
[INFO] 周二 4月 30 19:50:09 2019 - Getting the latest app version for app “7bc4f49fcabe004069788293d85d5e56”
[INFO] 周二 4月 30 19:50:09 2019 - Executing GET “1/apps/7bc4f49fcabe004069788293d85d5e56/versions/latest/id”
[INFO] 周二 4月 30 19:50:09 2019 - Downloading from “https://api2.patchkit.net/1/apps/7bc4f49fcabe004069788293d85d5e56/versions/latest/id” with timeout 10000
[INFO] 周二 4月 30 19:50:19 2019 - Checking whether patcher is installed.
[INFO] 周二 4月 30 19:50:19 2019 - Installation file doesn’t exists - “C:/Last Epoch/patcher/install_info”
[INFO] 周二 4月 30 19:50:19 2019 - Installation not found.
[INFO] 周二 4月 30 19:50:19 2019 - Getting the content summary for app “7bc4f49fcabe004069788293d85d5e56” version 15
[INFO] 周二 4月 30 19:50:19 2019 - Executing GET “1/apps/7bc4f49fcabe004069788293d85d5e56/versions/15/content_summary”
[INFO] 周二 4月 30 19:50:19 2019 - Downloading from “https://api2.patchkit.net/1/apps/7bc4f49fcabe004069788293d85d5e56/versions/15/content_summary” with timeout 10000
[INFO] 周二 4月 30 19:50:20 2019 - Getting the content urls for app “7bc4f49fcabe004069788293d85d5e56” version 15
[INFO] 周二 4月 30 19:50:20 2019 - Executing GET “1/apps/7bc4f49fcabe004069788293d85d5e56/versions/15/content_urls”
[INFO] 周二 4月 30 19:50:20 2019 - Downloading from “https://api2.patchkit.net/1/apps/7bc4f49fcabe004069788293d85d5e56/versions/15/content_urls” with timeout 10000
[WARNING] 周二 4月 30 19:50:30 2019 - Chunked download did not succeed
[INFO] 周二 4月 30 19:50:30 2019 - Unlocking the lock file.
[CRITICAL] 周二 4月 30 19:50:30 2019 - UpdateFailed: Failed to update
[INFO] 周二 4月 30 19:50:30 2019 - Asking the user to either retry or go into offline mode
[DEBUG] 周二 4月 30 19:50:30 2019 - Initializing path.
[DEBUG] 周二 4月 30 19:50:30 2019 - Path set to “C:/Last Epoch”
[INFO] 周二 4月 30 19:50:30 2019 - Checking whether patcher is installed.
[INFO] 周二 4月 30 19:50:30 2019 - Installation file doesn’t exists - “C:/Last Epoch/patcher/install_info”
[INFO] 周二 4月 30 19:50:30 2019 - Asking the user if Launcher should retry.
[INFO] 周二 4月 30 19:50:30 2019 - Asking if launcher should retry
[INFO] 周二 4月 30 19:50:32 2019 - Answer was true
[INFO] 周二 4月 30 19:50:32 2019 - The user decided to retry
[INFO] 周二 4月 30 19:50:32 2019 - Close window request.
[INFO] 周二 4月 30 19:50:32 2019 - Allowing the window to be closed.

########## 周二 4月 30 19:50:46 2019 - Log start
[INFO] 周二 4月 30 19:50:46 2019 - Successful lock on “.lock”
[INFO] 周二 4月 30 19:50:46 2019 - Updating the patcher
[INFO] 周二 4月 30 19:50:46 2019 - Getting the latest app version for app “7bc4f49fcabe004069788293d85d5e56”
[INFO] 周二 4月 30 19:50:46 2019 - Executing GET “1/apps/7bc4f49fcabe004069788293d85d5e56/versions/latest/id”
[INFO] 周二 4月 30 19:50:46 2019 - Downloading from “https://api2.patchkit.net/1/apps/7bc4f49fcabe004069788293d85d5e56/versions/latest/id” with timeout 10000
[INFO] 周二 4月 30 19:50:47 2019 - Checking whether patcher is installed.
[INFO] 周二 4月 30 19:50:47 2019 - Installation file doesn’t exists - “C:/Last Epoch/patcher/install_info”
[INFO] 周二 4月 30 19:50:47 2019 - Installation not found.
[INFO] 周二 4月 30 19:50:47 2019 - Getting the content summary for app “7bc4f49fcabe004069788293d85d5e56” version 15
[INFO] 周二 4月 30 19:50:47 2019 - Executing GET “1/apps/7bc4f49fcabe004069788293d85d5e56/versions/15/content_summary”
[INFO] 周二 4月 30 19:50:47 2019 - Downloading from “https://api2.patchkit.net/1/apps/7bc4f49fcabe004069788293d85d5e56/versions/15/content_summary” with timeout 10000
[INFO] 周二 4月 30 19:50:48 2019 - Getting the content urls for app “7bc4f49fcabe004069788293d85d5e56” version 15
[INFO] 周二 4月 30 19:50:48 2019 - Executing GET “1/apps/7bc4f49fcabe004069788293d85d5e56/versions/15/content_urls”
[INFO] 周二 4月 30 19:50:48 2019 - Downloading from “https://api2.patchkit.net/1/apps/7bc4f49fcabe004069788293d85d5e56/versions/15/content_urls” with timeout 10000
[WARNING] 周二 4月 30 19:50:58 2019 - Chunked download did not succeed
[INFO] 周二 4月 30 19:50:58 2019 - Unlocking the lock file.
[CRITICAL] 周二 4月 30 19:50:58 2019 - UpdateFailed: Failed to update
[INFO] 周二 4月 30 19:50:58 2019 - Asking the user to either retry or go into offline mode
[DEBUG] 周二 4月 30 19:50:58 2019 - Initializing path.
[DEBUG] 周二 4月 30 19:50:58 2019 - Path set to “C:/Last Epoch”
[INFO] 周二 4月 30 19:50:58 2019 - Checking whether patcher is installed.
[INFO] 周二 4月 30 19:50:58 2019 - Installation file doesn’t exists - “C:/Last Epoch/patcher/install_info”
[INFO] 周二 4月 30 19:50:58 2019 - Asking the user if Launcher should retry.
[INFO] 周二 4月 30 19:50:58 2019 - Asking if launcher should retry
[INFO] 周二 4月 30 19:51:30 2019 - Answer was true
[INFO] 周二 4月 30 19:51:30 2019 - The user decided to retry
[INFO] 周二 4月 30 19:51:30 2019 - Close window request.
[INFO] 周二 4月 30 19:51:30 2019 - Allowing the window to be closed.

Hi @530179120,

Can you please confirm that you’ve tried right-clicking and selecting Run as Administrator and that this has not resolved the issue for you? It has helped everyone else so far.

Hello
Shortcut gives that error but inside game folder launcher exe worked

Solved, thanks

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