Thank you for supporting us on KickStarter!
I have investigated this for you and found the following;
- No KickStarter Reward Survey includes the account name NP_Ghost.
- No KickStarter Reward Survey includes that account’s e-mail address.
- There is a Reward Survey from a KickStarter account which uses that e-mail address.
It thus appears that you have registered multiple Last Epoch accounts, and are not currently logged into the one associated with your KickStarter pledge - thus the lack of game access.
I would suggest logging into KickStarter and reviewing the account information you provided us there, then reaching out to us directly if you would like to discuss potentially moving the rewards from one account to another. Please be aware that we may need to verify your identity before changing which account a transaction is associated with.