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Information we need to investigate technical issues


#1

Greetings, Travelers!

 
The more information you are able to give us about the problem you are experiencing, and the system on which the problem is occurring, the more likely it is that we will be able to help you resolve it. Below I’ve a list of the most commonly required info.

 

Log File

To be able to fix a problem, we often need to reproduce it internally to better understand what causes it and how it can be resolved. Here is where to find the file we require;

 
[color=#FFFFFF]Windows[/color]
(User)\AppData\LocalLow\Eleventh Hour Games\Last Epoch\output_log

 
[color=#FFFFFF]Linux[/color]
~/.config/unity3d/Eleventh Hour Games/Last Epoch/Player.log

 
[color=#FFFFFF]NOTE:[/color] This file is reset each time you start the game. In order for it to contain useful troubleshooting data, please retrieve it before you open the game again.

 

System Information

Occasionally a problem may only happen on certain hardware. Knowing more about your computer can make it easier to reproduce the problem and investigate it.

 
[color=#FFFFFF]Windows[/color]

Please create a DxDiag. You can find a guide on how to do so [color=#FFFFFF]here[/color].

 
[color=#FFFFFF]Linux[/color]

Please provide a System Report. You can find a guide on how to create one [color=#FFFFFF]here[/color].