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I can't get into the game

I can’t get into the game,Always in character selection screen,When I select a game character and click start,Characters can’t get into the official game screen, only show blood and mana parts.


Hi there!

I’m very sorry to hear about this. Does it work if you create a new character?

Could you please post a log file so that we can look into this further for you? You should be able to attach it to your forum post by clicking the button in the composer window.

Hi, it’s the same problem with recreating new game characters. Here’s my game log.output_log.txt (1.6 MB)

Thank you for the log file.

Can I ask whether Windows displays the correct time & date?

Please follow the steps in this Microsoft support article to run the System File Checker tool and let us know the result of the scan so that we can advise you further.

I know what the reason is, I am in China, I need to adjust the time to American time.Will it always need to be like this?Can it be repaired?Thank you very much!

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