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Game frozen and crashed in The Surface since Patch 0.5.3


#1

Dear,
i play today a new charcter (beastmaster) and when i come to The Surface i make 1-3 steps forward and the game is frozen and after 10 till 20 secs it crashed and shutdown.
I try this about 10 times and always the same.
pls check this.
Thank you very much for help.
best regards
otrotos


#2

It would likely help the devs if you could include your log file:

https://lastepochgame.com/support/article/where-to-find-the-log-file/


#3

hi,
thx for the fast answer. I try to attach the output_log.txt file but your messagner didnt accept .txt files. Then i make a .jpg file, then comes an error message that are my file is corruted.
What can i do that i can attach you the output_log.txt to this message.
Please short explain.
Thanks
Greetings Otrotos


#4

hi again,
i send the output_log file via e-mail as a .zip file, not over this messagner.
greetings
otrotos


#5

We haven’t received this. Could you confirm for me which address you sent it to?