Game crashes without an error on start up

Technical Support
1

Hey. I bought the game today and it crashes on start without any error. Is there a solution?output_log.txt (28.6 KB)DxDiag.txt (98.0 KB)

2

Sorry about this! Your log file indicates there was an additional crash report created at C:/Users/Daniel/AppData/Local/Temp/Eleventh Hour Games/Last Epoch/Crashes. Please upload the latest folder from there as well.

If you’re on Steam I would recommend following this support article.

Thanks!

1 Like
3

Hey thank you. i have installed it with the original launcher and it works. seems there is a problem with Steam.

4

I’m having the same problem. White screen, game won’t start.
Where do I get the original launcher?

5

They’re actually experiencing a different bug that you, because their log file looks different.

The game content of the Standalone and Steam are the same, so I think their issue was solved by the fact that they re-installed the game, rather than moving from Steam to Standalone.

I’ve replied to your thread as well-- let’s continue there. Thanks!

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