Consistent Crash in Demo

Technical Support
1

EDIT: I don’t see where I can attach the zip to the forum post? How do I attach the crash logs? I’ll post the header at the bottom if that helps.

 

Hello, I’ve been playing the demo and am getting consistent crashes and computer lock-ups at random times. I’ve only gotten it to do a crash log twice, usually it locks the game and computer before getting to that point. Screen goes black and all my monitors flicker before soft locking the PC. Also I tired running the demo in administrator mode as well since access violation I thought that might help. My pc specs are:

 

Windows 10 Home 64-Bit

Intel i5-6600K OC’d

32 Gb Ram

Direct X 12

AMD Radeon RX 480

 

Last Epoch [version: Unity 2017.3.0f3 (a9f86dcd79df)]

d3d11.dll caused an Access Violation (0xc0000005) in module d3d11.dll at 0033:3aec4964.

Error occurred at 2018-05-06_124642.C:\Users\tburg\Downloads\Epoch_2018_05_01\Epoch_2018_05_01\Last Epoch Kickstarter Demo.exe, run by tburg.23% memory in use.32649 MB physical memory [25067 MB free].37513 MB paging file [25194 MB free].134217728 MB user address space [134212653 MB free].Read from location 00000109 caused an access violation.


 

Last Epoch [version: Unity 2017.3.0f3 (a9f86dcd79df)]

d3d11.dll caused an Access Violation (0xc0000005) in module d3d11.dll at 0033:3aec4964.

Error occurred at 2018-05-06_125308.C:\Users\tburg\Downloads\Epoch_2018_05_01\Epoch_2018_05_01\Last Epoch Kickstarter Demo.exe, run by tburg.23% memory in use.32649 MB physical memory [25072 MB free].37513 MB paging file [25358 MB free].134217728 MB user address space [134212882 MB free].Read from location 00000109 caused an access violation.

2

Hi there,

 
I’ve moved this thread from Bug Reports to Technical Support.

 
The forum doesn’t have support for file hosting. You need to upload files elsewhere and post a link to them. Alternatively, you’re welcome to post logs in our Discord server (click [color=#FFFFFF]here[/color]).

 
The most useful of these tends to be output_log. On Windows-based systems you can find this in (User)\AppData\LocalLow\Eleventh Hour Games\Last Epoch

 
Please note that this is reset each time you start the game client, so for it to be helpful you’d need to crash, then grab the log without relaunching the game.