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Cannot Login -- Old Account, Username "Taken"


#1

Hello there!
I logged in today and created a new Sentinel, but logged out shortly after. I tried logging in again and was told that my username was taken. I tried clearing and logging in again, it then said my credentials were correct, but it was an old account and to contact support.

Any thoughts?


#2

My apologies for the late response! This should be fixed for you now, please try logging in again and let me know the result.


#3

Hey there!
I was able to get in, thank you so much!


#4

Glad to hear it! Thanks for posting an update.

Marking this thread as solved.


#5

Hello, I have the same problem now, it says I have old account, can’t log in.


#6

Are you attempting to log in with your username or e-mail address?

If e-mail address, please try using your username instead and see if that helps.


#7

#8

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