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Cannot Log In

I just updated my game to 0.6.1 and the log in screen doesnt allow me to log in. I get a message saying “Failed to Log in to chat and ladder” and I remain on the log in screen

We’re investigating this now, apologies for the inconvenience.

Thank you for the quick response

We’re very sorry for the inconvenience!

We’ve continued to look into this and have more information available here;

https://support.lastepochgame.com/article/116-failed-to-log-in-to-chat-and-ladder

Hey Sarno.

I changed my password in accordance w/ the error message post but I am still receiving the error when I try to login. It is now also saying below the error message that “Access to the Alpha is currently restricted. If you would like to gain access, …” but I am an ancient champion support which is suppose to give me access to everything.

Thanks again for the help

Apologies for the strange response, but;

Are you logging in with your e-mail or your account name? Could you please try the other?

Investigating the current log in issues is currently our top priority. Could you please post a log file? Those can help us isolate exactly where a problem crops up, which narrows things down for us. https://support.lastepochgame.com/article/39-the-games-log-file

Tried using email instead and got same message

Here is logfile output_log.txt (14.4 KB)

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