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Bank items gone

Hello,

Normally whenever I login to my account I have to sit for a good 10+ seconds for the game to load all the items in my inventory and bank. I came back a couple days ago, didnt have to wait the normal 10+ seconds but to find out everything in my bank but a couple random items are all gone (not loaded).

Really sucks. I tried closing the game and restarting but nothing worked. All my items are gone. I am also scared that one of thes days the game will randomly decide to load all my items back. I’m scared what I should do with my bank now or what interaction it will be if I put items in slots that are technically filled before. Any suggestions?

I get a problem when loading into Last Epoch this is what the window data is on the problem when I look at it, (not sure if this is helpful).

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Last Epoch\app\Last Epoch.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: Last Epoch.exe
Application Version: 2018.3.8.4067
Application Timestamp: 5c7e4875
Hang Signature: 9caa
Hang Type: 134217728
OS Version: 10.0.18362.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 9caafa156fa24ff265100aa5de7766a2
Additional Hang Signature 2: dac6
Additional Hang Signature 3: dac6188dea2a86a3fa7cda9a576ee7e7
Additional Hang Signature 4: 9caa
Additional Hang Signature 5: 9caafa156fa24ff265100aa5de7766a2
Additional Hang Signature 6: dac6
Additional Hang Signature 7: dac6188dea2a86a3fa7cda9a576ee7e7

Extra information about the problem
Bucket ID: e1c8915f41dfe667d9e2d63499314525 (1865288717081593125)


Description
Faulting Application Path: C:\Program Files (x86)\Last Epoch\Launcher.exe

Problem signature
Problem Event Name: BEX64
Application Name: Launcher.exe_Launcher
Application Version: 1.5.0.0
Application Timestamp: 5c9a1a86
Fault Module Name: Launcher.exe
Fault Module Version: 1.5.0.0
Fault Module Timestamp: 5c9a1a86
Exception Offset: 0000000000bd1a79
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.18362.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 1256
Additional Information 2: 1256fa1334ec73d1aa821ad433968f21
Additional Information 3: fbb0
Additional Information 4: fbb0fd50fd383fd83c56c2ac5bb29ee9

Extra information about the problem
Bucket ID: 50f92cda237f05eac4aa028aaf4a4dfd (1489005421468995069)

1 Like

Sorry about this! Unfortunately when this error happens, the items are gone. That does mean that you don’t have to worry about new items being overwritten by old ones.

We’re working on rewriting the related systems to both perform better and be more resilient to errors, so we hope to resolve this in the future.

Thanks for the reply. Ill start putting things in my bank again then.

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